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Technical Support Technologist

Department: Global Quality
Location: Kitchener

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!

We keep raising the bar by consistently setting the standards and being first to market with some of the world’s most advanced projectors and complete system displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

Summary

As part of the Technical Service group, you will be responsible to provide technical telephone support and process service repair orders. In addition, you will be responsible for technical support of specialized internal applications, inventory management, software distribution/upgrade, and supporting administrative tasks.

Requirements

  • Electronics Engineering Technologist diploma
  • Experience working in an external customer helpdesk centre
  • Experience working in a technical field (hardware, software, integration)
  • Knowledge of projection systems
  • AV integration knowledge (1 year)
  • Network and audio knowledge
  • 2-5 years hands on electronic repair experience preferred
  • Experience with LCD and/or DLP technology preferred
  • Experience with test generators and other related electrical/video test and calibration equipment
  • Demonstrated experience with closed loop corrective action and process improvement techniques
  • Excellent technical problem solving, troubleshooting and follow up skills
  • Experience with multimedia equipment installation and service, PC Application/Software installation and configuration
  • Strong working knowledge of basic MS Office, Windows 2000, NT, PowerPoint and networking
  • Ability to lift heavy equipment
  • Ability to distinguish different colours
  • Ability to work on multiple, complex tasks with little or no direct supervision
  • Excellent organization skills and a result oriented approach
  • Strong communication and facilitation skills
  • Excellent work ethic and self-starter
  • Able to be available 24x7 as needed
  • Able to work on a shift schedule

Responsibilities

  • Provide technical support via phone, email and web submissions to Christie Digital customers and other Christie personnel
  • Maintain accurate documentation pertaining to all tasks performed in accordance with written policies and procedures
  • Provide and track written estimates for repair of customer units
  • Repair or upgrade any and all projectors under the factory warranty
  • Assist in the repair and maintenance of Christie demo equipment
  • Provide service feedback to the marketing, engineering and production departments
  • Provide detailed technical reports to the Christie Digital Service Manager
  • Compile statistical data to effectively evaluate, service and repair equipment
  • Assist in off-site technical support functions to include trade show setup and field repair of units
  • Assist with the staging of Christie trade shows
  • Develop and maintain good customer relationships


Christie is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability.

Christie is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process.

All offers of employment at Christie are conditional upon the successful completion of a background screening. Christie engages a third party vendor to complete all background screening. Your consent is required prior to the process beginning.

 

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