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Systems Support Technician

Department: Global Information Systems - Network Systems
Location: Kitchener

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!

We keep raising the bar by consistently setting the standards and being first to market with some of the world’s most advanced projectors and complete system displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.   

Christie has an opportunity for a Systems Support Technician, working out of our Kitchener office.  

In this role you will be responsible for:

  • Build, configure, install, deploy and support client systems and network/business applications.
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Document and track support activity, clearly communicating technical solutions in a user-friendly, professional manner.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop and laptop devices for their entire lifecycle (including remote management using appropriate tools).
  • Support, manage, optimize and maintain the configuration and installation of Christie employees’ computer devices to include but not limited to, patch updates, hardware repairs with replacement parts provided by vendor.
  • Assist or train employees on the use of Christie’s online business applications.
  • Track and document the movement of hardware and software as required.  
  • Relocate, assemble, disassemble, or mount equipment as required

To be successful in this role, you will have:

  • 1 to 2 years of experience in end-user support.
  • Ability to deal effectively with clients and provide customer support.
  • Knowledge and experience on current Microsoft OS platforms.
  • Knowledge and experience with Macintosh OSX and hardware.
  • Strong analytical problem solving skills.
  • Ability to perform research as required for technology support.
  • Should have good expertise with EUC tools, remote support tools, MS Office and Outlook.
  • Experience with ticketing system.
  • Preferable to have a good understanding of Skype for Business, VPN, and mobile device support.
  • Microsoft/A+/Network+ certification would be considered an asset.
  • Knowledge in AD, basic understanding of network support, basic Linux support, and/or a basic understanding of VMware would be considered good to have.
  • Diploma in Information Technology or related field
     

Christie is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability.

Christie is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process.

All offers of employment at Christie are conditional upon the successful completion of a background screening. Christie engages a third party vendor to complete all background screening. Your consent is required prior to the process beginning.

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